Answer faster and reduce support load in 3-4 weeks.
Best for companies with FAQs, SOPs, product catalogs, tickets, or distributed sales reps.
Deflect repetitive tickets and shorten response time for standard customer requests.
Get accurate product and policy answers quickly without manual knowledge searching.
Maintain one governed knowledge layer instead of fragmented docs across tools.
Structured ingestion and retrieval pipeline for approved documents and records.
Assist users directly and escalate edge cases to the right human queue.
Track usage, resolution patterns, and blind spots for continuous knowledge improvement.
Automated answers for common intents reduce queue buildup and waiting time.
Human teams focus on complex cases while repetitive requests are handled by the copilot.
Grounded responses follow approved knowledge sources with clear handoff rules.
Map channels, top intents, current SLA baseline, and approved knowledge sources.
Build RAG pipeline with retrieval tuning and policy-aligned answer constraints.
Launch widget and handoff logic in a controlled pilot with clear ownership.
Review analytics, patch gaps, and define next releases for broader coverage.
Start with one knowledge domain and one support/sales channel.
